We are committed to working in an open and accountable way to provide a high quality, responsive and accessible service. Despite our commitment, we recognise that things can sometimes go wrong.

If you are dissatisfied in any way with our performance we wish to know about it. We aim to respond positively and courteously to any complaints, and by putting right our mistakes, improve our processes.


Please download our complaints procedure here.


The file is in PDF format, you will need Adobe Acrobat to view this, if you do not have it please download it here.